Frequently Asked Questions

Communicate UK value the security of everyone not just our customers which is why we compiled a list of use full and most frequently asked alarm systems questions with their answers.

If you have a question which we have not answered below please contact us on 01245 400044 and we will do our best to help you.

If I was to get a cat or small dog in the future would this affect my alarm system?

If you are thinking of adding an additional member of the family in the future please inform a member of our team. Pet tolerant detectors can be fitted meaning that an alarm can be set without a small pet activating the system.

 

Can I set my alarm at night?

Yes, you can, your alarm keypad will have the ability to alarm different zones meaning that a garage and/or lower floor of your property can be alarmed whilst you are upstairs at night.

 

How long will the alarm sounders ring for in the event of an activation?

An external sounder (bell box) to be compliant with the current standards means that it can only ring for 15 minutes to avoid any nuisance to your neighbours. An internal sounder will ring for 30 minutes before the system automatically resets itself.

 

How long will I have to unset the alarm when I have entered the property?

When entering the property you will have between 15-20 seconds to reach the keypad and unset the alarm system the maximum amount of time allowed by the current standards is 45 seconds.

 

Is my alarm still active in the event of a power cut?

Yes, the alarm system is fitted with a backup battery. For the system to be compliant with current standards the alarm must be able to stay powered up for at least 12 hours, our systems will stay active for 15+ hours in the event of a power cut. 

 

Can the police attend my house in the event of alarm activation?

Yes, depending on what options you choose to go for we can supply you with a police URN to enable police response in the event of alarm activation, to be compliant a system monitored by the police must receive a minimum of 2 maintenance visits per annum. Please phone us for more details on monitoring options.

 

Is Communicate UK accredited by a government body?

Yes! Communicate UK is proud to be National security inspectorate gold accredited. “The National Security Inspectorate (NSI) is recognised as the leading certification body for the security and fire protection sectors in the UK. For over 40 years, they have helped protect businesses and homeowners by providing robust, high-quality audits of home and business security and fire safety service providers. Businesses and homeowners who choose NSI approved companies have the reassurance that their chosen contractors will work to the highest industry standards demanded by the Police, Fire and Rescue Services and the insurance industry.”